This incident has been confirmed to be resolved and services should now fully resume.
Posted Jul 10, 2025 - 10:08 BST
Monitoring
A fix has been implemented and we are monitoring the situation.
Posted Jul 09, 2025 - 21:00 BST
Identified
Further identified issues have been reported, this is being investigated further.
Posted Jul 09, 2025 - 12:51 BST
Monitoring
Most phone services should now be restored. The situation is being monitored for any continued faults.
Posted Jul 09, 2025 - 11:55 BST
Identified
Phone traffic is being rerouted and calls should shortly be operational.
Posted Jul 09, 2025 - 11:44 BST
Investigating
We are currently investigating an global phone issue with calls being silent inbound, outbound and internal calls. This will effect desk and softphones.
Posted Jul 09, 2025 - 11:36 BST
This incident affected: Contacting us/ Tools/ Portals (Telephone System).